End User Support

IG MSD’s End-User Support Practice provides multi-tier service desk and help desk services, migrations and asset refresh and deployment services. Each of the services outlined below is designed to highlight IG MSD’s expertise in providing end user support services and our commitment to improving efficiency, enhancing service level compliance and driving process standardization.

• IG MSD’s approach is designed to optimize resource quality, improve service quality, drive SLA compliance and enable scalability.
• IG MSD can provide services onsite or offsite and can utilize client tooling or provide our ITSM.

• IG MSD supports our clients’ largest inbound and outbound contact centers where we handle calls, emails and chat platforms.
• IG MSD can provide services onsite or in an offsite delivery center and can utilize either client tooling or provide our own.

IG MSD provides logistical support for schedule creation, lifecycle management, resource management, training, remote support and documentation for support during asset refresh and deployment efforts.

Contact IG Managed Services for your managed services needs.